SHIPPING

SHIPPING METHODS

Most website orders are shipped within 2 to 3 business days. During the first half of September 2022, we may require up to 5 business days before shipping your order.  

Shipments within Canada are delivered by FedEx or Canada Post and generally arrive within 2 to 10 days of shipment, depending on the carrier and distance. All orders are shipped from Ottawa, Canada.

Shipments to the USA and international destinations are delivered by FedEx, USPS or UPS and generally arrive within 3 to 14 days, but may take longer if delayed on arrival at the destination country.

If you require faster shipment, please contact us for expedited shipping rates and/or alternate carrier options and we'll do our best to accommodate you.

PACKAGING

We package all items securely to help ensure safe arrival. If you purchase arrives damaged, please take photos of the outer package and damaged item(s), retain all packaging and contact us immediately so that we can correct the problem.

SHIPPING RATES

Shipping rates for the item(s) in your cart will display early in the checkout process, before payment information is entered.  We offer free shipping in Canada for orders totalling $250 (before tax) or more.

Please note that we cannot provide refunds for Shipping and Handling costs. However, if your purchase is damaged in shipment and we determine that replacement is warranted, you will only pay the shipping and handling costs for the original delivery.

CURRENCY

Our website displays all product prices and shipping rates in Canadian dollars by default.

The currency converter at upper right of our main menu displays close-to-equivalent prices in US dollars and other currencies, based on exchange rates from www.xe.com which are updated twice daily. 

If you are located outside Canada, your credit card provider will process your order in the currency of your country, using its exchange rate in effect at the time when it processes your order.

DUTY AND TAXES

Buyers are responsible for any duties, fees and/or taxes that may apply in their destination country.

Orders are shipped from Ottawa, Canada. The HST (Harmonized Sales Tax) will be applied at checkout to orders shipping to Canadian addresses.