SHIPPING

SHIPPING METHODS

Most orders are shipped within 3 business days.

Shipments within the Canada are the USA are delivered by Canada Post or USPS. International shipments may be sent by these or other carriers depending on the destination country.

Shipments within Canada and the USA are generally delivered within 7 to 10 days of shipment. Shipments to international destinations average 10 days but may take longer if delayed on arrival at the destination country.

If you require faster shipment, please contact us for expedited shipping rates and/or alternate carrier options and we'll do our best to accommodate you.

PACKAGING

We package your purchases securely to help ensure safe arrival.
If you package arrives damaged, please indicate any damage in writing when signing for the package and retain all original packing materials. Contact us within 48 hours to arrange for carrier inspection, return shipping, and replacement if warranted.

SHIPPING RATES

Shipping rates for the item(s) in your cart will display before finalizing your purchase.

Please note that we cannot provide refunds for Shipping and Handling costs. However, if your purchase is damaged in shipment and we determine that replacement is warranted, you will only pay the shipping and handling costs for the original delivery.

CURRENCY

Our website displays all product prices and shipping rates in Canadian dollars by default.
The currency converter at upper right of our main menu displays equivalent prices in US dollars and other currencies, based on exchange rates from www.xe.com which are updated twice daily.

If you are located outside Canada, your credit card provider will process your order in the currency of your country, using its exchange rate in effect at the time when it processes your order.

DUTY AND TAXES

Buyers are responsible for any duties, fees and/or taxes that may apply in their destination country.

Orders are shipped from Ottawa, Canada. The HST (Harmonized Sales Tax) will be applied at checkout to orders shipping to Canadian addresses.